Returns & Exchanges
We offer free returns on all U.S. orders within 30 days from the date your order is shipped, and free exchanges within 60 days.
Please note: shoes must be unworn and in original condition.
Need help? Email us anytime at info@walkshoesusa.com
Size Guide
Walk Shoes USA typically fits true to size for most customers.
If you’re between sizes, we suggest going half a size down — for example, if you alternate between size 10.5 and 11, we recommend choosing 10.5.
Have a wider foot? Choose our wide size option when available, or consider going half a size up.
Still unsure? Drop us an email at info@walkshoesusa.com — we’re happy to help!
FAQs
❓ What makes Walk Shoes USA different?
Our shoes feature proprietary comfort technology developed with premium suppliers — similar to those behind industry-leading innovations like Adidas Boost.
We use 100% full-grain American steer leather, exclusively A-grade quality — the same grade used in luxury automotive interiors and higher than most footwear brands.
Because we work directly with our suppliers and maintain a vertical supply chain, we’re able to deliver premium shoes at an unbeatable value.
❓ Where are your shoes made?
Our shoes are handcrafted in Felgueiras, Portugal — a region known globally for its expert shoemaking.
We work with small, high-quality artisan factories that usually produce shoes priced at 2–3x more than ours.
❓ What is your return & exchange policy?
We offer free returns within 30 days and free exchanges within 60 days for all U.S.-based orders.
Shoes must be unworn and in original packaging.
❓ Do you offer a warranty?
Yes! Walk Shoes USA provides a 2-year product warranty.
We fully cover any manufacturing defects or failures — including torn laces, insole separation, or lining damage.
We’ll repair or replace your shoes free of charge if any issue arises.
❓ Do you ship internationally?
Yes, we ship worldwide!
Customers are responsible for international shipping costs and any applicable import duties.
We also accept returns and exchanges for international orders — return shipping will be at the customer’s expense.
❓ How should I care for my shoes?
To extend the life of your Walk Shoes:
- Use a shoe tree to maintain shape
- Apply leather conditioner to refresh dull or wrinkled leather
- Always spot-test conditioner on a small area before full application
❓ Need more help?
Email us at info@walkshoesusa.com — we’re available 7 days a week and happy to assist with anything!